Privacy Policy
Last Updated: Jan 5,2025
This Privacy Policy explains how Caahat ("we," "us," or "our"), a platform connecting buyers and sellers of personalized gifts, collects, uses, shares, and protects your information when you use our website, mobile applications, or other services (collectively, the "Services").
1. Information We Collect
1.1. Personal Information:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Date of birth (optional)
- Purchase history
- Order details
- Delivery information
- Payment information (credit/debit card details, bank details – processed securely by third-party payment gateways like Stripe or Razorpay)
- Messages exchanged with sellers
- Customer support inquiries
- Location information (if you grant permission)
- Social media profiles (if you choose to connect)
1.2. Technical Information:
- Device type (e.g., phone, tablet, computer)
- Operating system (e.g., iOS, Android, Windows)
- Browser type and version
- IP address
- Device identifiers (e.g., IMEI, Android ID)
- Cookies and similar technologies (see Section 6)
- Website browsing history on Caahat
- Interaction with our Services (e.g., pages visited, features used)
- Time spent on pages
2. How We Collect Information
2.1. Directly from You:
- When you create an account or register with Caahat.
- Wou place an order or make a purchase.
- When you contact customer support.
- When you participate in surveys or contests.
- When you communicate with sellers through the platform.
- When you provide information through our website or mobile app.
2.2. Automatically:
- Through technologies such as cookies, web beacons, pixels, and similar tracking technologies.
- By analyzing your interactions with our Services, such as your browsing behavior, search queries, and device information.
3. How We Use Your Information
3.1. Provide and Improve our Services:
- Process orders, fulfill purchases, and manage payments.
- Communicate with you about orders, deliveries, and account updates.
- Provide customer support and resolve issues.
- Personalize your experience on the platform (e.g., product recommendations, personalized offers).
- Improve the functionality and security of our Services.
- Prevent fraud and protect the security of our platform.
3.2. Marketing and Communication:
- Send promotional emails, notifications, and marketing communications (with your consent).
- Conduct market research and analyze user behavior to improve our Services and marketing efforts.
- Display personalized advertisements on and off our platform (with your consent).
3.3. Legal and Safety:
- Comply with legal obligations and law enforcement requests.
- Investigate and prevent fraud, abuse, and other illegal activities.
- Protect the rights, property, and safety of Caahat, our users, and others.
4. Sharing Your Information
4.1. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping providers, marketing platforms, customer support providers).
- Sellers: Information necessary for sellers to fulfill your orders (e.g., shipping address, contact information).
- Business Partners: In limited cases, with trusted partners for joint marketing or promotional activities, with your consent.
- Legal and Safety: Law enforcement agencies, courts, or other authorities as required by law or in response to valid legal process.
5. Data Security
5.1. We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure, such as:
- Encryption of data in transit and at rest.
- Access controls and authentication measures.
- Regular security audits and vulnerability assessments.
- Employee training on data security best practices.
6. Cookies and Similar Technologies
6.1. We use cookies and similar technologies (such as web beacons, pixels, and local storage) to:
- Improve your browsing experience.
- Personalize your experience on our platform.
- Analyze website traffic and user behavior.
- Remember your preferences and settings.
- Deliver targeted advertising.
6.2. You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.
7. Children's Privacy
7.1. Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us atsupport@caahat.liveand we will take steps to delete such information.
8. Your Rights
8.1. You may have certain rights regarding your personal information, such as:
8.1.1 Access: Request access to your personal information.
8.1.2 Correction: Request correction of inaccurate or incomplete information.
8.1.3 Deletion: Request deletion of your personal information in certain circumstances.
8.1.4 Data Portability: Request a copy of your personal information in a portable format.
8.1.5 Opt-out: Opt-out of marketing communications.
9. Changes to this Privacy Policy
9.1. We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.
10. Contact Us
10.1. If you have any questions about this Privacy Policy, please contact us at: Contact Us
